1. Who we are

Typex (UK) Ltd (“Typex”, “we”, “us”, “our”) provides unified communication, connectivity, and collaboration services. Our registered office is Cobalt Business Exchange, Cobalt Park Way, Newcastle upon Tyne, NE28 9NZ. Company number: 01998810. VAT number: 297776187.

2. How to contact us

Questions about this policy or your personal data can be directed to [email protected] or in writing to the address above. You may also call +44 (0) 191 226 3777.

3. Personal data we collect

We collect and process personal data when you:

  • Submit an enquiry or request a consultation via our website.
  • Engage Typex to deliver professional services or support.
  • Subscribe to receive updates or marketing materials.
  • Apply for employment or provide services to us.

All of our customers are businesses. The personal data we collect is limited to business contact information: your name, job title, company, business email address, and business telephone number. We do not collect or process sensitive personal data.

4. How we use personal data

We process personal data to:

  • Respond to enquiries and fulfil contracted services.
  • Deliver projects, maintenance, and customer support.
  • Send relevant updates where you have opted in or where we have a legitimate business relationship.
  • Improve our services, security posture, and customer experience.
  • Meet legal, regulatory, and compliance obligations.

5. Legal bases for processing

We rely on one or more of the following legal bases:

  • Contractual necessity – processing required to deliver agreed services.
  • Legitimate interests – for activities such as client relationship management, service improvement, and security.
  • Consent – for direct marketing where you have opted in.
  • Legal obligation – where processing is required to satisfy applicable laws.

6. Sharing your information

We may share basic contact information (such as a contact name and business email address) with suppliers who help us deliver our services, for example to raise support tickets or manage your account. We do not sell personal data to third parties.

7. Data retention

We retain data only for as long as reasonably necessary. Retention periods depend on the nature of the data and include:

  • Enquiry data – up to 24 months after last interaction.
  • Contract and support records – minimum of six years after project completion.
  • Marketing preferences – until you unsubscribe or request deletion.

8. Your rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of inaccurate information.
  • Object to processing carried out on legitimate interest grounds.
  • Withdraw consent for marketing communications at any time.
  • Request data portability where technically feasible.
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Cookies

Our website does not use any cookies. This has been independently verified and can be confirmed at: https://www.cookieserve.com/scan-summary/?url=www.typex.com

10. Security

We employ technical and organisational measures to protect personal data, including encryption, access controls, and network monitoring. We continually review our security posture to address emerging threats. Staff are made aware of their responsibilities in handling personal data.

11. Automated decision-making

We do not use automated decision-making or profiling in relation to the personal data we hold. All decisions that affect you are made by a person.

12. Changes to this policy

We may update this policy to reflect changes in regulation or our services. The latest version will always be available on this page with the revision date shown at the top.